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  • RETURNS & REPLACEMENTS

    Please note that we accept replacement only for defective products.
    If you have a defective item which you wish to replace, please contact us by email at likejapan@gogoadelaide.com.au within 7 days from when you or the designated recipient received the shipment. After we receive the notice, we will contact you to confirm the details of the defective item and also advise you of the shipping address to return the item. The shipping charge for returning an item is paid by us. However please note that replacements will depend on available stock at the time we received the defective item. If a replacement is not available, a refund will be issued in the form of the original payment method (PayPal).
    The defective item must be returned to the designated postal address within 20 days from the day you report the problem. All returns must be intact and shipped in an adequate condition so that no further damage is caused.
  • SHIPPING & DELIVERY

    Items will be shipped through Australia Post from our depot in Adelaide, South Australia. Under ordinary conditions, delivery takes approximately 1 week to a maximum of 4 weeks depending on the destination in Australia as well as our stock.
    Soon after an item is shipped, we send the customer (purchaser) a ‘Confirmation of Shipment’ by email, as well as a ‘Shipment Tracking Number’ that is provided by Australian Post.
    We are pleased to ship an item as a gift to an address that differs from that of the purchaser.
    All deliveries are limited to within Australia.

    <Shipping fee>
    Shipping fees are automatically calculated based on the total weight of your purchase & destination.

  • ORDERING & PAYMENT

    Step 1Put the items in the cart.
    Step 2Click the payment button.
    Step 3Select PayPal account for the payment.
    - (We only use PayPal so that you can enjoy shopping at Like JAPAN! without disclosing your credit card details.)
    Step 4Complete the payment.

    <About customer information>
    Our site uses SSL to increase the security of our customer's information. We have installed and applied encrypted pages and have installed our SSL certificate to prevent stolen information.